Public communication and the Brazilian regulatory agencies

Abstract

The article presents the results of the research done on public communication in the digital environment of Brazilian regulatory agencies. Being federal autarchies created in essence, with a great level of political independence and, in this case, public structures, we understand the Brazilian regulatory agencies as places conducive to mediate the relationship of the citizen with the service providers. Part of the discussions about the agencies, in the academic field, has taken place in the legal field. In this sphere, still incipient, researchers such as Mastrangelo (2005), Krause (2005), Morais (2001) question the dimension of public communication, that is, the relational zone / space where the citizen should take place for the exhibition of their demands, place for dialogue and the construction of more egalitarian conditions of social participation. Conducted by the Hermeneutics of Depth, proposed by Thompson (1995), we discuss, in this article, the public communication resorting to the normative and factual dimensions (Esteves, 2011). Public communication as an instance that shelters the concept and praxis capable of democracies, we identify, on the part of the agencies, informative communicative practices that do not collaborate for the development of participatory / dialogical processes and, therefore, do not contribute to the exercise of citizenship.